We have resumed shipping to most pin codes, including red zones. Keeping in mind government guidelines and safety considerations for our customers and employees, please note the following temporary changes to our shipping and returns policies:

1.Delivery of non-essential goods is not allowed in designated containment areas. We request you to check the status of your delivery location before placing the order.

2. Delivery may take longer than usual. There could be a possible delay of 24-72 hours in dispatch and delivery within India and around 10-15 days delay outside India. We appreciate your patience and understanding in case our courier partners are unable to deliver your package because of dynamic police containment in an area. Delivery will be re-attempted as government guidelines allow.

3. We will be accepting Prepaid orders only. Cash on Delivery will be unavailable in certain pin codes to promote contactless deliveries and they shall be resume in future. Kindly check the availability of Cash on Delivery before placing an order.

4. Given these unprecedented times, our highest priority continues to remain the safety of customers and employees. We and our courier partners have enforced precautionary measures at our warehouse including social distancing and regular sanitisation. We strongly recommend that you take the following precautions during and after delivery:


  • Limit interaction with the delivery person –Request the courier delivery executive to place the package at a safe distance from your door, and ask them to maintain a safe distance as you collect the package
  • Do not open the package for 24-48 hours
  • Sanitise the package as well as its contents with a disinfectant.

We provide worldwide delivery of your orders. We have partnered with leading Indian & International shipping provider to handle your order in best possible way for safe & fast delivery.

Shipping Charges

We provide free shipping worldwide for all Prepaid orders and for Cash on Delivery (COD) orders. Cash on Delivery is available only for selected product categories and in selected pin codes within India.

Order Delivery & Dispatch Policy:

We understand you are eagerly waiting for ordered styles to be delivered to you at the earliest. Our Customer Care & Warehouse team works rigorously to ensure that we are able to bring a smile to your face. Our team perform multiple rounds of quality check and ensure that we deliver you your ordered styles in perfectly packed QC checked condition in the least possible time.

We strive to dispatch your order in the earliest possible time however certain products are finished and customised as per the customer requirements from our artisans and hence in few cases the dispatch timelines can extended up to 2 weeks. We will update you regarding the dispatch & delivery status of your order via Email & SMS.
Once the order is dispatched, it normally takes 2-10 business days depending on the pin code for delivery to happen within India and 7-20 business days for deliveries outside India. Unforeseen circumstances on the logistics provider’s end may sometime cause delays, however please be rest assured that our Customer Care team will be working very closely with the logistics provider to your orders delivered at the earliest.

Alternatively, you can track the order status from your My Account section of the website OR get in touch with our Customer Care team on email for any order & dispatch related queries.

Please Note: Our delivery partners will attempt to deliver the package a maximum up to 3 times before they return it to us. Please provide the complete & accurate shipping address including Pin code/Zip code and a valid mobile number. This will help us in delivering your order faster.

Order Tracking:

Once your order is shipped, the Airway Bill Number (AWB no.) and our courier partner name are sent to you via text message/email. Please visit the courier partner’s website and enter the AWB number we have shared with you in the relevant form to track the current location of your shipment and expected date of delivery.

Should you have any questions about your order dispatch, you can email us at or call us on + 91 8923412345. Our working hours are Monday to Saturday from 9:30 AM to 5:30 PM IST

Customs and Import Duties on orders:

We don’t charge/collect any additional Taxes or Duties for orders which are meant to be delivered in India.

However, all orders which are to be delivered outside India, may be subject to Country specific Import Duties that are levied once the package reaches the destination country. We do not collect any Duties & Taxes while you are ordering on the website. Any additional charge towards Import/ Customs Duties & Taxes if any, may be levied by the Custom authority. These charges are to be borne by the receiver and KALAKRITI AGRA or OSWAL TRADERS AND TRAVEL PRIVATE LIMITED have no control over these charges and cannot predict what they may be in actuals. Customs policies vary widely from country to country and are updated from time to time, and we recommend contacting the local customs office or their website for further information. For more information, kindly get in touch with us at

Please Note: In case receiver fails to pay the asked Duties & Taxes and doesn’t collect the order from the shipping partners KALAKRITI AGRA or OSWAL TRADERS AND TRAVEL PRIVATE LIMITED will not be liable for any refund amount for such orders.

When ordering from our brand website you are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods.


Yes, we ship internationally. We have partnered with leading Indian & International shipping provider to handle your order in best possible way for safe & fast delivery.

No, we offer free shipping on every item purchased through our website. 

We know – no one likes to pay for shipping (us included!). You expect your products to reach you safe and sound, timely, and free of shipping charges. Well, we hear you, which is why we offer free shipping worldwide on all orders – no minimum order amount required.

All orders are shipped within 7 working days of placing the order, and it typically takes another 2-10 working days for the order to reach you based on your location within India and 7-20 working days for deliveries outside India.

Please note: The delivery timelines above are indicative only. Since we rely on our logistics partners for delivery, this can vary due to factors that are outside our control.

Once your order has been shipped, you will receive an email/sms notification with the courier and tracking details so that you can track your order online.

Once the order is successfully placed, you will receive the following notifications :-

  • Email order confirmation.
  • Text message order confirmation.
  • Email with tracking details and Invoice once the product is shipped.

India: Listed prices are final and all tax included

International: There are extra duties and local taxes applicable, depending on the custom laws of respective countries. You have to pay it to our shipping partner at the time of delivery. For more information, kindly get in touch with us at

Not necessarily. A single order may be shipped as multiple packages to ensure that your product(s) arrive safely and securely.